Effective Date: 2/2/24
Overview
Welcome to HikerIlluminate.com. We understand that sometimes a product might not meet your expectations. Our Refunds and Returns Policy is designed to ensure a hassle-free process for both you and us.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging.
- The product must be unused, undamaged, and in resalable condition.
- The return request must be initiated within 30 days of the purchase date.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at xengxiong21@protonmail.com with your order number and the reason for the return.
- Approval: We will review your request and provide you with return authorization if your request meets our eligibility criteria.
- Return Shipping: Ship the product to our address (1150 Sunset LN, 54720 Altoona, WI) using a trackable shipping service.
Refunds
Upon receiving and inspecting the returned product, we will initiate a refund to your original payment method. The time it takes for the refund to be processed may vary.
Exchanges
If you received a defective or damaged product, we offer exchanges. Contact us within 7 days of receiving the product, and we will arrange for a replacement.
Non-Returnable Items
Certain products are not eligible for returns or refunds, including:
- Personalized or customized items.
- Clearance or discounted items.
Costs and Fees
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Restocking Fee: We do not charge restocking fees.
Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at xengxiong21@protonmail.com.